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swimlanes

READY COLUMN: Ticket Aging

Kanban

In our last post, we discussed a NEW STUFF column. In this post, we are being even more explicit, noting in our Personal Kanban how old tickets on the board are.We have seen, even on our own boards, that tickets can linger on the board for six months, eight months, even a year! That’s simply too much time.What we also see is that if tickets aren’t done within the month they’re put on the Personal Kanban, they probably won’t get done. You’re better off making a second board called “Things I might want to do some day” (What in GTD would be a “someday” task) and getting off the Personal Kanban.An easy way to see this is to make three or four swimlanes in your READY column, each labeled by month. Here you see the months are JUNE, JULY, and AUGUST. This shows us, at any point in time, what tasks are aging or maybe old enough to simply discard.It also lets us see, over time, the types of tickets we tend to put on the board but never get around to. That’s important because people are skilled procrastinators. If one of those old tickets is “schedule physical” or “talk to Uncle Louie” we know the ticket didn’t age out - we’re not prioritizing effectively.Watching tickets age tells us a lot about what we choose to do, what we choose to put off, and what we wish we could do but is never going to happen.Seeing that explicitly can teach each of us what plans we can make that will likely succeed and which will likely falter or never make it out of the gate.This is the fifth post in the Personal Kanban Tips series.  You can read the fourth post - THE NEW STUFF COLUMN: What's Just Come In? here.

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