Rules, Motivation, & Systems Thinking: Lean Muppets Post 10

Jim BensonPrimers2 Comments

It’s a horse! It’s a cow! It’s a cotton ball! Okay, we’ve reached the 10th episode of Lean Muppets, and the last one, I’m sorry to say. Over the last six weeks, I’ve had great conversations that started with, “You know where Fozzie ….” and ended with deep thoughts about lean. I’m taking that as a sign of success. So … Read More

Jim BensonRules, Motivation, & Systems Thinking: Lean Muppets Post 10

Customers, Respect & Value: Lean Muppets Post 9

Jim BensonPrimers2 Comments

Respect is a fundamental value in Lean Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them. ~ W. Edwards Deming Everyone has been in this position before.  You’re doing business with someone – your only goal is to give them money for their services – and they make … Read More

Jim BensonCustomers, Respect & Value: Lean Muppets Post 9

Practice, Practice, Practice: Lean Muppets Series Post 8

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Practice Makes Perfect for Fozzie, Maybe Too Perfect If you will recall in the Introduction, I said that the shared vision for Lean, Muppets, and Modus was: If we care, we create. If we create, we improve. If we improve, we live. But there is something underpinning all of these, and that is practice. When we practice, a few key elements … Read More

Jim BensonPractice, Practice, Practice: Lean Muppets Series Post 8

Flow, Cadence, Slack, and Stress: Lean Muppets Post 7

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Scooter Reduces Cycle Time to Rowlf’s Breaking Point Here we find Rowlf singing Coleman and Fields’ “It’s Not Where You Start, It’s Where You Finish.” He sings at a comfortable rate and all is well. Scooter then tells him he needs to do it again, but this time a little faster. So Rowlf turns on the juice, hits more of … Read More

Jim BensonFlow, Cadence, Slack, and Stress: Lean Muppets Post 7

Root Cause Analysis: Lean Muppets Series Post 6

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Bert Takes an Intellectual Short Cut and Winds Up Lost. Solutions require experiments. Ernie wants to eat cookies in bed, but when crumbs become problematic he needs to find a solution. Bert was attempting the management role of problem solver. Bert could see the whole problem as well as the (obvious) solution, but was clearly missing the mark on his … Read More

Jim BensonRoot Cause Analysis: Lean Muppets Series Post 6

You’re In My System: Lean Muppets Post 5

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Gonk and Geefle Build a Collaborative System This one might seem a little blatant, but Geefle and Gonk are doing more than simply dividing labor – they are systems thinking in action. Initially, the system is every Snooian for himself.  The trees provide fruit and feeding  should be a solo endeavor. Unfortunately for Geefle and Gonk though, Darwin apparently skipped … Read More

Jim BensonYou’re In My System: Lean Muppets Post 5

The Language of Metrics: Lean Muppets Series Post 4

Jim BensonExpert, Primers1 Comment

It’s like a really heavy iPhone. Silly aliens! In business, we mistake inanimate objects for our customers, our employees, our teams, and everyone else. Our inanimate objects are metrics. Just like the telephone, they are things we make to convey information, but we make a key mistake: we believe that metrics are in some way arbiters of reality. But just … Read More

Jim BensonThe Language of Metrics: Lean Muppets Series Post 4

Sunk Cost, Loss Aversion, and Cannibalism: Lean Muppet Series Post 3

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After losing an “I” and his tie, this New York baker is ready for Cookie to leave. I cannot count the number of times I, as a consultant, have been called in to diagnose an obvious problem. Cookie Monster…now he has an obvious problem. While we would all like to see many of our current television hosts eaten by monsters, … Read More

Jim BensonSunk Cost, Loss Aversion, and Cannibalism: Lean Muppet Series Post 3

Failure Demand and Unthoughtful Production: Lean Muppet Series Post 2

Jim BensonPrimers4 Comments

The Ernie Production Unit and the Bert Client Clash Over Delivered Value Ernie and Bert have issues. Because Ernie and Bert are archetypes. They represent the Yin and Yang of the Human condition. It is reasonable to expect that anyone reading this is human. In this video, Ernie is a standard production unit. At times he is painting (development), other … Read More

Jim BensonFailure Demand and Unthoughtful Production: Lean Muppet Series Post 2

Variation Can Help: Lean Muppet Post 1

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Okay, so there’s nothing about this video that isn’t cute. And that’s fine. But what does it have to do with Lean? One of the most important lessons that Lean can teach us is how to appreciate variation and make the most of it. When Jim Henson and this little girl went on set, it was to create a product … Read More

Jim BensonVariation Can Help: Lean Muppet Post 1